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Frequenty Asked Questions


  • NEW! Why does it take 1 - 3 days before my order is shipped?
  • How do I cancel my order?
  • Why is my textbook out of stock? When will it be available?
  • What if my Term and/or Course information is not listed on the website?
  • Can you hold/reserve my books until I can come pick them up?
  • How can I get the ISBN's for my books?
  • Are there other CTC Bookstore locations where I can purchase my books?
  • Is ctcbookstore.com and MBS the same?
  • If I select Next Day Air, will my book be here tomorrow? Why?
  • Are all the books I ordered guaranteed to be in stock?
  • When will my credit card be charged?
  • Can I check the status of my order? What does my order status mean?
  • Textbook Rental Program
  • Jumpbooks
  • Contact Support

  • Why does it take 1 - 3 days before my order is shipped?

    We do not receive and process orders after hours, on weekends, or on holidays. Order processing generally takes 1 - 3 business (working) days because it involves:

    • Receiving your order via the internet
    • Verifying the information on the order
    • Physically pulling the books from the shelves
    • Verifying the books match what is requested on the order
    • Processing the order to the credit card
    • Packaging the order securely and processing it for shipment 

    For example: if an order is placed on Friday - it is typically received and processed on Monday, and picked up for shipment on Tuesday. Or, if an order is placed on Wednesday - it is typically received and processed on Thursday, and picked up for shipment on Friday. However, some days when an order is placed before the store is open - it will be received and processed the same day, and picked up for shipment the following day.

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    How do I cancel my order?

    Please call (254-526-1482) or email (ctc.books@ctcd.edu) our office immediately to cancel your order. If the order has already been processed and shipped, then it will not be eligible for cancellation and will need to be returned for a refund.

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    Why is my textbook out of stock? When will it be available?

    Since the Bookstore supplies textbooks to so many different campuses, our stock varies everyday. We do our very best to keep the required textbooks for the current semester in-stock - but occasionally books will be out of stock for various reasons including sales peaks, changes requested by the instructor, and availability from the publishing company.

    Please keep checking back. Our stock in-store and on the website (ctcbookstore.com) is updated every day as we receive shipments. Due to publishing variables and shipping irregularities, we can never promise an arrive date for your books.  If we do not have your required textbook, and the start date of your class is approaching - please let one of the Bookstore staff know so that we can ensure that the book is on its way.

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    What if my Term and/or Course information is not listed on the website?

    Most likely, that particular Term and/or Course is down for maintenance. Please check back.

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    Can you hold/reserve my books for me until I can pick them up?

    No. To be fair for everyone, all sales are on a first come, first served basis.

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    How can I get the ISBN's for my books?

    For security reasons, we do not give out ISBN's over the phone or via our website. You can find the ISBN's for your books listed on your syllabus or located on the CTC Instructional Materials website at www.ctcd.edu and check under books and instructional materials. Enter the Term and Class information to view a detailed list of materials required.

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    Are there other CTC Bookstore locations where I can purchase my books?

    No. We do not have any additional locations. We are not affiliated with any other stores located off campus. We do occasionally sell books for Fort Hood classes at the CTC Registration building located on Fort Hood. This mini-sale is usually open during the first week of registration, and the first week of class for any particular semester of Fort Hood classes.

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    Is ctcbookstore.com and MBS the same?

    No. The CTC Bookstore (ctcbookstore.com) is not affiliated with MBS. If you have questions about an order placed with MBS please contact them directly.

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    If I select Next Day Air, will my book be here tomorrow? Why?

    No. All orders generally take 1 - 3 business days for in-house processing before they are shipped. Once an order has successfully been processed, it will be shipped using the service that was chosen.

    Why? Because in-house processing involves:

    • Receiving your order via the internet
    • Verifying the information on the order
    • Physically pulling the books from the shelves
    • Verifying the books match what is requested on the order
    • Processing the order to the credit card
    • Packaging the order securely and processing it for shipment
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    Are the books I ordered guaranteed to be in stock?

    No. Since the Bookstore supplies textbooks to so many different campuses, our stock varies everyday from hour to hour. Students are purchasing books all day online and in-store - and all sales are on a first come, first served basis. If the book you ordered becomes out of stock before your order is processed, you will be notified and the item will be placed on backorder.

    We do our very best to keep the required textbooks for the current semester in-stock - but occasionally books will be out of stock for various reasons including sales peaks, changes requested by the instructor, and availability from the publishing company.

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    When will my credit card be charged?

    Your credit card is charged during processing -NOT during checkout on the website. Backordered items are not charged to the credit card until they are received, processed and shipped.

    If there are any problems processing your card, you will be notified immediately via email and/or telephone.

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    Can I check the status of my order? What does my order status mean?

    Yes. To check the status of your order at anytime and to view your account history, simply click on the Login link to access your account. Log in with your email address and password and click on the Order History link. Click directly on the order number to view details about that order.

    There are 5 status levels in our system:

    • Submitted - This means that your order has been taken by the website and is on its way to our office.
    • Accepted - This means the order has been received by our office and is being processed.
    • Partially Shipped - This means that part of your order has been shipped.
    • Shipped - This means that all of your order has been processed.
    • Cancelled - This means that the order has been cancelled. Orders are only cancelled because we cannot collect payment or per the customers request.
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    Textbook Rental Program

    Q: What if I do not return the book?

         If the book is not returned, your credit or debit card account will be charged accordingly.

    Q: What if I decided I want to keep the book for future reference?

         If to you decided to keep the book, your credit or debit card account will be charged the difference between the rental amount.

    Q: Why are only certain books available for rent?

         We have selected books that are used for multiple terms.

    Q: Where do I return the book at the end of the term?

         To the bookstore.

    Q: What if I drop the class or don't need the book once the course begins?

         Our textbook rental programs follow the same return policy as purchasing a book.

    Q: Why do you need a credit or debit card now?

          The only charge associated with renting the book is the rental fee. The only time the card will be charge additional fees is if the book is not returned.


    Jumpbooks

    Q: What are jumpbooks?

    Jumpbooks are digital textbooks powered by CourseSmart, the leading provider of eTextbooks, and offers over 90% of core higher education titles from national publishers like McGraw-Hill, Pearson and more.

    Q: How do I get a jumpbook?

    Getting a Jumpbook is easy! You can purchase a Jumpbooks text through the CTCBookstore or online at ctcbookstore.com. The website and access code are printed on the receipt, or emailed if ordering online. Log in to the Jumpbooks website, enter your access code and get your etextbook. It's that simple!

    Q: What can I do with a jumpbook?

    The eTextbook is tied directly to the student's online Jumpbooks account and read through CourseSmart's online reader.  The student is able to login to their account from any computer, laptop,Apple, or Android device to read their book. Students are able to highlight, copy or add notes to the eTextbook.  They can reseach via page, chapter or the complete book from certain words or phrases. They can print a certain number of pages to use as a review material if necessary. They can view the eTextboook in several different ways, i.e. single page, continuous scroll, side by side or thumbnail views. Students have the ability to bookmark their eTextbooks for reference later. They are able to read online or checkout parts of the eTextbooks for offline reading.

    Q: Who can use a jumpbook?

    The eTextbooks provide ease of use to those with physical and learning disabilities, such as: the ability to magnity the page if the print is too small, a continous reading mode which facilitates page access via scrolling instead of clicking, enhanced text-to-speech technology for 10 packages commonly used by people with learning disabilities and screen-reading technology for those who are blind or sight impared.

    Jumpbooks is not only for the student, but instructors as well! Through Jumpbooks instructors are able to request free desk or exam copies; it also allows side by side comparison or textbooks. Instructors can also access Analytics by CourseSmart. Analytics is an innovative tool that measures a student engagement of course materials in order to gauge usage of the materials and make informed decisions concerning which course materials to use. Analytics also identifies students who are less engaged with the course materials so that intervention with those students can be made; ensuring students do not fall behind and ultimately drop out. To access these tools instructors simply need to sign in to their Jumpbooks account.

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    Contact Support

    Contact us anytime with questions or concerns via email at: ctc.books@ctcd.edu

    You may also call us directly at 254 526 1219.

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