Refunds & Exchanges
Please read carefully. If your order does not qualify for a Refund or Exchange, you can Sell or Swap them here on the website or bring them into the store for a Buyback Refund.
A receipt or packing list is REQUIRED to do any type of return, refund or exchange and is subject to the following guidelines. In addition to the receipt, customers seeking a refund on items purchased with a credit or debit card must present the card used and the refund will be credited to the card. A cash refund will not be given for purchases made with a credit or debit card. Online orders being sent back will only be refunded the amount of the book. Shipping is non-refundable. Please read the instructions below for returns.
.1. Return Grace Period
Starts on the first day of the term or semester and ends (must be postmarked or brought into the store by this date) according to the schedule below:
Fall: 12 days for Main Campus and Tarleton, 5 days for all other terms.
Spring: 12 days for Main Campus and Tarleton, 5 days for all other terms.
Summer: 5 days
Mini Semester/Term: 1 day
*All terms include Main Campus, Tarleton, Fort Hood, Online, CDROM, Continuing Education, Community Education, and Skill Center. Other restrictions apply (see below).
2. Book Condition
All items must be in their original state and/or packaging. Shrink-wrapped material must remain sealed. Items must be clean. Items may not contain any marking or highlights.3. Non-Returnable Items
No returns, refunds or exchanges given on optional books, study guides, manuals, workbooks, or trade books. Do not purchase these items unless you are certain you want them, regardless of their "required" status. No returns, refunds or exchanges will be given on supplies, skill center books, spiral bound books, modules, gifts, software, or clothing.
4. Shipping
Shipping and Handling (Freight) charges are not refundable.
5. Return Shipments
Returns and refunds that meet the requirements above may be shipped back to the Bookstore, by either:
1. Refusing the unopened package and giving
it back to the carrier to be automatically returned, or
2. Shipping the package back to the
Bookstore using the following instructions.
The student MUST include inside the package: a copy of the original packing list and/or receipt, reason for return, and as much contact information as possible including; name, address, email, and a working telephone number.
Packages can be sent to:
US Mail:
Central Texas College Bookstore
PO Box 1800
Killeen, TX 76540
Or UPS, FedEx, etc:
Central Texas College Bookstore
6200 W. Central Texas Expressway
Killeen, TX 76549
